SCORM Compliant Package-SIFCBGM001 Provide general grounds care SIS implement and monitor the use

implement and monitor the use of social media in a business SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCGMB001 Assess the needs of clients with problem gambling issues CHCGMB002 Provide counselling for clients with problem gambling issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PMAOMIR346 Assess and secure an incident site PMAOMIR322 Manage incident response information PMAWHS311 Lead emergency teams PMAOMIR317 Facilitate search and rescue operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SIFCBGM001 Provide general grounds care SIS implement and monitor the use* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.